Last updated: 22 June 2026
Shutter Co WA respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, request a quote, contact our team, purchase our products or otherwise deal with us.
For the purposes of this policy, “Shutter Co WA”, “we”, “us” and “our” refer to Shutter Co WA and its associated operations.
What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with us, the personal information we collect may include your name, telephone number, email address, home or installation address, billing information and details about the products or services you are interested in.
We may also collect information about your property, measurements, photographs, access requirements, product preferences, quotation history, purchases, warranty claims, repair requests and previous communications with our team.
How we collect personal information
We generally collect personal information directly from you when you:
Complete a form on our website, request a free measure and quote, contact us by phone or email, visit our showroom, communicate with us through social media, arrange an appointment, accept a quotation, purchase a product, request a repair or make a warranty enquiry.
We may also collect information from someone acting on your behalf, from a builder, property manager or other contractor involved in your project, or from publicly available sources where it is reasonable and lawful to do so.
Where possible, you may deal with us anonymously or using a pseudonym. However, we may be unable to provide a quotation, attend your property, manufacture custom products or complete an installation without certain identifying and contact information.
Information collected through our website
When you visit shuttercowa.com.au, certain technical information may be collected automatically. This can include your IP address, browser type, device information, pages visited, the time spent on the website, referring websites and general location information.
We may use cookies, tracking pixels and similar technologies to understand how visitors use our website, improve its performance, measure our advertising and show more relevant marketing.
This information may be collected using services provided by companies such as Google and Meta. You can usually restrict or disable cookies through your browser settings, although doing so may affect the way some parts of the website function.
Why we collect and use your information
We may collect, hold and use your personal information to:
Respond to your questions and quote requests, arrange measures and appointments, recommend appropriate products, prepare and manage quotations, manufacture and install custom products, process payments, provide repairs and maintenance, administer warranties and communicate with you throughout your project.
We may also use your information to maintain our business records, improve our products and customer service, manage complaints, meet legal obligations, prevent fraud, protect our legal rights and analyse the performance of our website and advertising.
We will only collect personal information that is reasonably necessary for our business activities.
Quotations, installations and property information
To provide an accurate quotation or complete an installation, we may need to collect information about your property. This can include the property address, window or opening measurements, photographs, product selections, access instructions and information about existing shutters, blinds or electrical systems.
Photographs taken during a measure, installation or repair will generally be used for quoting, manufacturing, quality control, warranty or record-keeping purposes.
We will seek your permission before using identifiable photographs of your property for promotional purposes, unless the property and its occupants cannot reasonably be identified.
Finance applications
Shutter Co WA may introduce customers to third-party finance providers, including Humm Classic.
When you apply for finance, the finance provider will collect and assess information under its own privacy policy, credit criteria and terms. Shutter Co WA does not control how a finance provider assesses an application or handles information submitted directly to it.
We may share information with a finance provider where you have asked us to assist with your application or where it is reasonably necessary to arrange the requested finance.
Disclosure of personal information
We may disclose personal information to third parties where this is reasonably necessary to provide our products and services or operate our business.
These third parties may include our employees, installers, technicians, manufacturers, suppliers, contractors, payment processors, finance providers, accountants, insurers, IT providers, website hosts, cloud storage providers, marketing platforms and professional advisers.
We may also disclose information where required or authorised by law, to respond to a lawful request from a government or regulatory authority, to manage a legal claim or to protect the safety, rights or property of Shutter Co WA, our customers or others.
We do not sell personal information to third parties.
Direct marketing
We may use your contact details to send you information about our products, services, promotions or other updates that we believe may be relevant to you.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
We may still send you non-promotional communications relating to an active quotation, appointment, order, installation, repair, warranty or other service you have requested.
Overseas storage and disclosure
Some of the service providers we use, including website hosting, cloud storage, analytics, email, customer management and advertising providers, may store or process information outside Australia.
The countries in which information is stored or processed can vary depending on the provider’s systems and infrastructure. These countries may include the United States and other locations in which our technology providers operate.
Where practicable, we take reasonable steps to work with reputable providers and protect personal information handled on our behalf.
How we protect your personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include password protection, restricted access, secure digital systems, staff procedures and the use of reputable technology and service providers.
However, no transmission or storage system can be guaranteed to be completely secure. You should take care when sending personal information online and contact us promptly if you believe your information may have been compromised.
How long we keep personal information
We retain personal information for as long as it is reasonably required to provide our services, manage warranties, maintain business and taxation records, resolve disputes and meet our legal obligations.
When personal information is no longer required, we will take reasonable steps to securely destroy it or remove identifying details, subject to any legal or operational requirement to retain it.
Accessing or correcting your information
You may ask us to provide access to the personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected.
To make a request, please contact us using the details below. We may need to confirm your identity before providing access or making changes.
In some circumstances, we may be permitted or required to refuse access. Where appropriate, we will explain the reason for the refusal.
Privacy complaints
Please contact us if you have a question or concern about how we have handled your personal information.
We will review your complaint and aim to respond within a reasonable period. We may contact you for additional information where necessary to properly investigate the matter.
If you are not satisfied with our response and the Privacy Act 1988 applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner.
Third-party websites
Our website may contain links to third-party websites, social media platforms, finance providers or other external services.
We are not responsible for the content, security or privacy practices of those external services. We recommend reviewing the privacy policy of each third party before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, technology, service providers or legal obligations.
The current version will be published on our website with the date it was last updated.
Contact Shutter Co WA
Questions, access requests, correction requests and privacy complaints can be directed to:
Shutter Co WA
Unit 1 & 2, 37 Berriman Drive
Wangara WA 6065
Phone: 1300 291 061
Email: info@shuttercowa.com.au